FAQ

Our Philosphy

Good old things from good old times, that's what vintage means to us! And although pieces you collect or seek out to replace a lost favorite from days gone by can be priceless to you, we like to give our customers the most affordable pricing possible. That means plain old fashioned service and fair prices everyday, no gimmicks or haggling required.

Philosophy about packing

We believe in 'green' and always have. We do our best to reuse through vintage items, and reduce and recycle through careful, thoughtful packing. So you'll find our shipping cartons are recycled from our local big businesses, reconstructed and turned inside out for a nice neat package. And our fill is plain mill end paper where practical, bubble wrap and peanuts made from recycled polystyrene where needed. Keep it going, please recycle your packaging if at all possible.

You're welcome to pick up items - there's no additional charges or shipping charges of any kind if you'd like to pick this up here at our Store - but PLEASE email or call a day or so in advance so we can have someone around to help with the loading etc..

Frequently asked Questions about ordering

 

this is an international order - what's my shipping, and how do I pay?

Shipping costs automatically calculated by our shopping cart are for orders in the US (lower 48 states) only, but we are happy to ship your order internationally. Just email us with what you'd like, and we'll weigh the package to give you the best rates by USPS.

what about customs fees?

All applicable duties, fees and taxes are the responsibility of the customer. If you're unsure what this will cost, check out an online calculator for your country or contact your post office.

just ordered - it's not marked sold yet!

We review and process all orders and update the website by hand, real people working without huge automated systems or bots - so it might take a day before the site is updated. We put top priority at getting your package packed and on it's way to you.

when will I get my package? tracking number?

We ship packages out every business day, usually UPS Ground or USPS Standard Parcel Post as we ship some pretty large and / or heavy packages. Most orders go out the next day, but it might be a couple of days or even a little longer for things requiring a lot of packaging. You'll probably receive a tracking number email through UPS or USPS, though you're welcome to email us if you just can't find it!

 

Need rush delivery!

Expedited shipping / express is incredibly expensive for large and heavy items (like hundreds of dollars expensive!) so rush delivery is often not really an option. We don't use any shipping accounts but our own at this time, please don't ask us to use another account number for shipping. (Long story.)

We are happy to try to do everything we can on our end to get your package to you as soon as possible, however! Please email us about rush orders - the fastest way to reach us is by email at bethriftyllc@gmail.com - thanks.

gift shipments

The mailing list - when do you have sales? and how do I get first notice?

You can join our mailing list and rest easy knowing you're not going to be spammed with a new 'sale' every couple of days! We'll keep you up to date with any major website changes, and sometimes a few emails with product photos or a little discount. But mostly, we're nice and quiet - and we'll never sell or share your email and info.

We list vintage items a couple of times a week as the other work permits, but we really don't have an exact schedule.  It takes a couple of days for listings to show up in the search engines, and so you'll have a head start by checking right on our website.

returns / exchanges

 

help! my item was damaged in transit

We seldom have replacement pieces, since we sell nearly everything one of a kind. But all of our shipments are fully insured.

We'll just need you to finish opening and inspecting the package and then email us photos of the damage. With multiple item or multi-piece orders, we'll also need you to tell us what is (or is not) damaged. But once we have the photos and an itemization, we're usually able to issue your refund right away, directly to the credit card or paypal account used for payment, and you shouldn't have to return anything to us.

We'll always be in contact with you over any damaged shipment and please hold onto the entire package contents (including all packing materials and shipping carton) until you hear from us.

 

How do I return or exchange?

We accept returns for any reason, and you're welcome to return your order (in the same condition sold) for a refund.

Please contact us to let us know you're returning a package, and ship the package back to us within 5 business days - we'll issue your refund as soon as we receive the return. Original and return shipping costs are non-refundable in most cases, please contact us if you need further info,

If you'd like to exchange an item you've ordered from us for something else on our website, please email us at bethriftyllc@gmail.com. We can't exchange your item for another of the "same" item (ie. different color, size etc.) because all of our items are one of a kind, but you're welcome to return the item to us and we'll credit your refund toward the purchase of the another item.

contact info

 

just want to talk to someone about something?

see below for contact info

Please give us a item number or order number if you're writing us a note or leaving us a message, it makes everything so much easier and faster. No text messages, sorry

Call 606-425-5263, or for fastest service, email us at BEThriftyllc@gmail.com for item or order questions. Thanks!

BEThrifty LLC
2264 Hwy 2227
Somerset, KY 42503

and a couple of other frequently asked questions

 

What's this thing, and what's it worth?

We're very flattered by all the attention - but can't really help you here, as we're not certified appraisers, and we're not really 'experts' on anything - just long time collectors with a passion for all sorts of junk! But you're very welcome to browse our items and sold items for pictures and identification for any help that might be.

Do you buy this sort of thing?

We get lots of emails and phone calls from people with vintage pieces to sell. But we currently buy all of our stock locally, as the midwest is a wonderful hunting grounds for the antique and the odd and unusual, and we're able to buy quite a bit - more than we could ever list - from our area pickers and dealers, as well as estates and farm sales near us.

MANY THANKS TO ONE AND ALL FOR YOUR INTEREST!

  • Facebook Clean

2264 State Highway 2227 Somerset, KY 42503

Contact: 606-219-0810

This site was designed with the
.com
website builder. Create your website today.
Start Now